It is also an example of damn good radio storytelling, more effective heard than read, but since I can't include an audio excerpt here...
For Faroul, things suddenly took a turn for the better after her partner, Hanako Franz, agreed to sign on to her loan application. At the time, Franz – who is half white, half Japanese – was working part time for a grocery store. Her most recent pay stub showed she was making $144.65 every two weeks. Faroul was paying for her health insurance.
The loan officer had “completely stopped answering Rachelle’s phone calls, just ignored all of them,” said Franz, 32. “And then I called, and he answered almost immediately. And is so friendly.”
A few weeks later, the couple got the loan from Santander and bought a three-bedroom fixer-upper. But Faroul remains bitter.
“It was humiliating,” she said. “I was made to feel like nothing that I was contributing was of value, like I didn’t matter.”
Contacted by Reveal, the lenders defended their records. Tobin, who turned down Faroul on her first application, said race played no role in the rejection.
“That’s not what happened,” she said and abruptly hung up. A statement followed from Philadelphia Mortgage Advisors’ chief operating officer, Jill Quinn.
“We treat every applicant equally,” the statement said, “and promote homeownership throughout our entire lending area.”
Faroul’s loan officer at Santander, Dennis McNichol, referred Reveal to the company’s public affairs wing, which issued a statement: “While we are sympathetic with her situation, … we are confident that the loan application was managed fairly.”
Reveal’s analysis of lending data shows that nationally, Santander turned away African American homebuyers at nearly three times the rate of white ones. The company did not address that disparity in its statement but said it was more likely to grant a loan application from an African American borrower than five of its competitors.
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