I have been accused of being overly negative about AI, particularly large language models, and I have my share of issues with the technology. I do believe that we are pouring trillions of dollars into a bubble based on business models that can't possibly justify the investment and that the resulting crash will do great damage to the economy. I believe that the technology will never be capable of doing much of what has been promised and that much of what it is capable of (AI slop, disinformation, non-consensual sexualized images) is already doing a tremendous amount of social harm.
Speaking of social harm, my wife got our first chatbot letter from our healthcare provider, the evil United Healthcare. The letter gave the reasons why the injection her doctor recommended was being denied. Instead of one reason for rejection, there were three, all clearly drawn blindly from a list and none of which were applicable to my wife (statements about her treatment history that were false, etc.). So she calls - and after waiting on hold - someone comes on the line and tells her oh just ignore the letter, the treatment was only rejected because the doctor called out a name brand and they would only approve the generic.
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