From, appropriately, APM's the Story.
Whenever I hear one of these golden ticket stories about American Airlines's decision to issue (then un-issue) tickets good for unlimited first class travel, I always am struck by:
1. The terrible job American did pricing these tickets;
2. How clumsy and tone deaf their attempts to claw them back were;
3. The fact that the guy's name really is "Vroom."
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