Delta -- "We love to fly; we just hate the passengers"

The airlines seem to be conducting an industry-wide experiment to determine just how badly you can treat customers and still sucker them into coming back.

From The Consumerist (h/t to Felix Salmon):

On Sunday, Andy emailed us from his seat on Delta Flight 2744 from Minneapolis to Washington, D.C., to let us know that he had no idea where his flight was going to land. The ticket he purchased said he was flying to Ronald Reagan National Airport, but Delta said it would all depend on whether they could beat their scheduled 10:19 arrival time and get there before the ten o'clock airport curfew--otherwise they'd have to land at Dulles. Strangely, they didn't mention this 10 p.m. curfew to Andy before he bought the ticket.