Burn Notice and more at Hulu

If you're tired of talking about television and would like to watch some for a change...



(though if you do want to focus on the business of television, check out the arrangement Hulu has made with the cable providers for the more recent episodes.)

I'd also recommend this (particularly the series finale Christmas episode which took things in a totally unexpected direction). Completely ruined the American version for me.



And though I have mixed feelings about Hulu-plus (and Hulu in general -- how can anyone argue this doesn't violate anti-trust laws?), the Criterion Collection really is a film-lover's dream

Weekend blogging -- who are the Becketts in your field and who are the Pinters?

[keep in mind while reading the following that it has been more than twenty years since I read these plays. If you've read either author in this century your opinion is probably worth more than mine.]

I know there are some who would dispute this but I think most critics and literary scholars would, with all due respect to both writers, rank Beckett over Pinter. It's not a position I'm prepared to defend (though I am inclined to agree with it), but, if you are willing to go along with it, the proposition suggests a somewhat counter-intuitive result: the greater writer is the less influential.

I'm using influence here in a fairly specific way to mean later writers' use of specific elements associated with Beckett's and Pinter's work, not to mean general impact. Lots of writers might tell you that see Godot changed their life without being able to point to anything specific in the play that changed in their work.

It's not difficult to why much of Beckett's best known work isn't that widely imitated. When you've written a play where the staging consists of three actors' heads sticking out of urns with the final stage direction "repeat play" and you actually name it Play, you haven't left future generations a lot to build on. I remember being more impressed by Play than by the Birthday Party, but I had no urge to go out and write my own actors-in-furniture cycle.

Lots of writers did go out and try to write their own versions of Pinter plays and many more have incorporated Pinteresque elements, creating a sense of absurdity or menace by the strangely off-kilter use of mundane and colloquial language. You can see Pinter's influence even in popular genres like science fiction (it was actually an arc of the no-budget British time-travel series Sapphire and Steel that got me thinking about this), horror (check out the bar scene in the Shining) and even sitcom. By Beckett's pop culture presence is largely limited to allusion (an unpunctual character might be compared to Godot, for example)

If you've played along up until now, I have a question for you: in your field, who are the Becketts and who are the Pinters?

For example, in mathematics I think you could make a case for Newton as a Beckett and Leibniz (due partly to his superior notation) as a Pinter. When I asked a musician friend, he immediately suggested Thelonius Monk as a Beckett, brilliant but something of a terminal point.

Other than that the competition is open. How would you complete the sentence: Though __________ was more brilliant, _________ was more influential.

House of Cards -- either already in the black or seriously underperforming

More from the ongoing Netflix thread, but I promise the end is near.

One of the underlying issues I have with the coverage of trendy companies is the lack of interest in facts that seem to undercut the narrative and a lack of skepticism about facts that seem to support it.

Take Rebecca Greenfield's gushy story "Netflix Has Almost Already Paid for 'House of Cards' in New Subscribers":

By adding more than 2 million U.S. subscribers this quarter and another 1 million elsewhere in the world, Netflix has nearly earned back its entire $100 million investment in House of Cards — in under three months. As we explained in our breakdown of the economics of that original show, Netflix only needed about 520,834 new users — in two years — to break even on that program. But the streaming and delivery businesses have added nearly $50 million in subscriber dollars in this country alone, Netflix announced in its earnings report Monday. If you include the overseas users, that number goes up to about $72 million.

Of course, not all of these new (paying) customers will stick around for two years — and Netflix has other costs besides its high-profile leap into original programming, including Hemlock Grove, which premiered this weekend, and the comeback of Arrested Development, which is expected to offer another subscriber boost when it debuts Memorial Day weekend. But CEO Reid Hastings [sic] said in his letter to investors Monday that fewer than 8,000 new users participated in "free-trial gaming — that is, hardly anyone signed up, binged-watched House of Cards, then quit Netflix. If the company keeps building loyal subscribers at this rate into 2014, when it premieres a new series from the Wachowskis, Netflix should be able to break even on all of its original programming — by our calculations, that would take 2.6 million new paying subscribers a month every per year — and then some.

The about free-trial actually is a piece of genuinely good news for the company, but that really spectacular part raises some questions, particularly when you follow the link in Greenfield's story:

Netflix announced net additions of 2.03 million subscribers in the U.S. compared to 2.05 million in the fourth quarter — which historically is its strongest period of subscriber growth — and 1.74 million in last year’s first quarter. As a result, it said that it’s growing its subscriber base and revenues faster than its content spend in the streaming business. It reported that its domestic streaming contribution margin increased to 20.6 percent in the quarter, which was up 140 basis points from the previous quarter

...
In addition to its domestic streaming numbers, Netflix reported 1 million new subscribers in its international business, growing that number to 7.1 million total. That compares to 1.8 million international subscribers added during the holiday quarter, and 1.2 million a year previous. While those numbers might seem low compared to previous quarters, Netflix said it benefitted from launches in new markets in earlier quarters. The company plans to continue its expansion overseas, with a new international market to be added in the second half of the year.

Just to review, in addition to launching a $100 million dollar series, they mounted a huge and very expensive marketing blitz in an improving economy, benefited from the increasing popularity of dropping cable, and offered a heavily advertised free month trial for what is already an extremely inexpensive service.

There are a lot of reasons I might be misreading this -- being LA-based I might be seeing a disproportionate amount of marketing; there may good news if you dig deeper into the numbers; I might just be screwing up -- but looking at these stories and trying to draw reasonable inferences about the accounts attributable to House of Cards, here's what I take away:

1. There's no evidence here that the show was responsible for any of those one million international accounts given the sharp drop;

2. With the LA caveat in mind, it looks like Netflix substantially increased its ads-and-flacks budget in the first quarter ("including advertising buys for primetime TV spots and high-profile billboards"). Twenty million strikes me as a fairly conservative estimate for the increase. If that's close, we're talking significant acquisition costs for what looks like a 300K bump;

(Not just LA)

3. At least some of that 300K should probably be attributed to economic conditions and the widely noted trend away from cable and toward online viewing;

4. A good night at the Emmy's could change this, but, given the direct-to-binge model and the February debut, I'd expect most of the subscribers attributable to House of Cards to sign up sometime in the first quarter. The 520K Greenfield mentions does not seem to include marketing costs which would push it closer to 600K. This would require a substantial bump from the second season as well.

Don't get wrong. As a viewer, I'm very happy with this boom in original programming (my favorite show at the moment is Justified) and I'm looking forward to watching House of Cards. Nor should to much be read into the performance of one show. I'll even allow for the possibility the show catching on and/or of Netflix having a good run and actually becoming a major player for years to come.

What I have trouble with is declaring victory for a player who may not even be winning, particularly when that victory fits far too nicely with a dominant narrative.

Keep up with West Coast Stat Views on Twitter at @MarkPalko1

Damn, another activity I can no longer make fun of.

Yves Smith with more thoughts on the looting phase of higher education

Naked Capitalism has a post up discussing the previously mentioned Pam Martens article on NYU Law School compensation for administrators and select professors.

Now the house deal (which is rather bizarre given that NYU owns lots of nice faculty housing) might be what made [Jack] Lew’s pay deal so out of line relative to his job. But if the forgiveness of debt was not included in the total, it’s even more insane, the equivalent of $1.1 million a year.

There’s simply no way this compensation level (or the house side deal) was justified by any notion of what the position demanded. You don’t need a marquee name for an operations job. I can give a long list of people I know personally who have more relevant experience and be happy with a ton less money. Nor is there any evidence that Lew did enough in the way of fundraising to justify his NYU pay level. This was a low-stress overpaid sinecure arranged by the Rubin mafia.

And it’s important to recognize that this sort of rent extraction by unproductive overhead is a significant contributor to the explosion in education costs. When I was young, the top administrators were modestly paid. They viewed the job as quasi public service. The hours were generally not taxing, although the politics could be fractious. The faculty looked down on you but you had lots of stature in the local community, the top echelon might live in housing the school owned as a perk and you got the bennies of university life. The sort of people who took those jobs were old money who’d spent some time in the private sector and wanted a change of pace in their middle age or executives who’d lost out in corporate intrigue or via a takeover.

Benjamin Ginsberg says that 30% of the increase in educational costs over the last twenty-five years is due to administrative “growth”. That sounds low to me, and I’d imagine the overheads have attributed as much of their costs as possible to program. For instance, universities have also overspent on facilities, and a big building program not only justifies more adminisphere, but some of those costs may have been allocated to the big build rather than as ongoing overheads. I mean, why have Jack Lew types around if they can’t pretty up the books?

My feed isn't feeding

As you can see from the bottom of the page, new post (like this) aren't showing up. Any suggestions?

Thanks

UPDATE: apparently the feed feeds slowly. Now if I can just get the automated tweets to start tweeting...

Curiously, agressively anti-social

As previously mentioned Certain business models limit you to certain marketing approaches. For example, the standard model for scripted cable series is to run weekly for about three months usually following long story arcs with start dates varying from show to show. This model lends itself to promotion through blogs and social media and it may not be a coincidence that original, scripted shows have increased greatly in popularity and influence over the past dozen years along with social media. When it works well, these shows can create a powerful weekly cycle of buzz and feedback starting with Twitter traffic during the actual broadcast and building from there.

The sheer volume of tweets, posts and podcasts we're talking about is astounding and it's made even more valuable because it bypasses our normal anti-advertising filters. These are people we know recommending a show. What's more, there's a tremendous social norming aspect. Watching the show become part of what's expected.




Keeping that in mind, think about the Netflix direct-to-binge model. Social media thrives on having a critical mass of people sharing a common experience.  With a shows like House of Cards, the kind sustained build-up you see with a Game of Thrones is impossible and even an ordinary discussion requires you to find a group who are at same point in the viewing.

Ted Sarandos, Chief Content Officer of Netflix, responds to this concern with a truly extraordinary statement:

“No one has ever watched anything on Netflix that they couldn’t watch all at once,” Sarandos said. There was no interest in changing that model for a new group of originals. But that not only meant changing consumer behavior, it also meant dealing with the realities of today’s social network environment.

Sarandos called it a “different style of watercooler etiquette.” Rather than having to deal with the weekly conversation that is produced, viewers need to ask each other which episodes they’re watching and dealing [sic] with that. Still, the strategy seems to be paying off, as viewers are continuing to tune in.

(quick aside: "paying off" implies improvement over what would have happened otherwise. By this standard you could argue that having disgusting bathrooms "pays off" for a filling station as long as someone still buys gas there.)

Sarandos is saying that part of the company's strategy is to get viewers to engage in less word of mouth promotion. That's an amazing position, hoping that people will refrain from conversation until everyone has had a chance to catch up on all thirteen hours of a show. Of course, by the time that happens (assuming it ever does), the show will be an old topic for the people who watched it when it first came out.

In an age where social media is generally considered the inevitable wave of the future, Netflix is launching a programming model based on people talking less about their shows. It's possible that there's some method to the madness here.

Of course, it's also possible these people haven't thought this through.

He'll probably get in trouble for saying that

As you've probably noticed, I'm in the middle of a thread about the economics of television that hits on, among other things, the value of exclusive content and social media. This statement (by someone who ought to know) does a nice job of getting to the gist of one of the major points.

But the man who has directed episodes of Game of Thrones, Hung and True Blood had a lot to say as a member of a panel discussing the rise of premium cable TV channels and its challenge to novels as a format of storytelling.
...
Panel mediator Rosemary Neill noted Game of Thrones was the most pirated show of 2012 and that 10 per cent of the downloads came from Australia.

But [David] Petrarca shrugged and said the illegal downloads did not matter because such shows thrived on "cultural buzz" and capitalised on the social commentary they generated.

"That's how they survive," he told the crowd gathered at the University of Western Australia.

Netflix can never be the next HBO*

* given its current model

Certain business models limit you to certain marketing approaches and certain marketing approaches limit your product development. In the case of Netflix, the company is locked into a strategy that effectively prevents it from developing a Sex and the City or Sopranos or Game of Thrones or even a Fraggle Rock.

When HBO introduces and nurtures a major show, it starts with a standard advertising and PR campaign, then gives it a good prime time slot and rebroadcasts it repeatedly through the week. This last part is especially important because, even more than most non-rival goods, television series thrive on familiarity and heavy rotation. By airing Game of Thrones a half dozen times in a week, HBO greatly increases the chances that viewers who are curious or who are just channel surfing will get into the show. This also nicely complements social media. People who see friends talking about an episode have a chance to catch up before the next one airs (and, unlike with Netflix, being into an HBO show guarantees loyalty and regular viewing for at least three months, which gives the network ample opportunity to hook you another show which keeps the cycle going).

Netflix has a far narrower range of marketing options. It can pay directly for advertising and indirectly for PR, but that's about it. For all the talk of neo-programming, Netflix has few ways of getting customers to watch what they want them to watch.

Much has been made of recommendation model and it is a promising area for marketing research, but it occupies a somewhat different niche than lead-ins and surf-driven traffic and, more to the point, it is not a good fit with Netflix. Recommendations are most effective at introducing viewers to the unfamiliar, or, put another way, recommendations add more value to the unfamiliar. Someone who likes the remake of True Grit might be more likely to watch Gunsmoke or Sam Peckinpah's the Westerner. Both were great shows, but CBS Television will charge you serious money to license Gunsmoke; whoever owns the Westerner would probably trade even for what's in your wallet. At the risk of belaboring the obvious, making viewers aware of a show they might like increases its value without increasing its cost.

Netflix has a strategy of maintaining a shallow catalog of familiar titles and focusing on a small number of highly publicized original productions. This is not a business plan that works well with recommendation-based promotion.

Between that and the well-established difficulty of launching a series, Netflix has no choice but to focus on shows that lend themselves to advertising and PR. Those generally breaks down to marketable names, properties or concepts. You can definitely see these groups in the two major and one borderline major launches we've seen from Netflix up until now:

House of Cards -- Kevin Spacey playing a Kevin Spacey character

Hemlock Grove -- Teen vampire/werewolf show from gore king Eli Roth

Arrested Development season 4 -- continuation of cult hit

(I went back and forth about including Lilyhammer, finally deciding not to because it was a co-production that debuted elsewhere and, more importantly, because it does not seem to represent the direction the company has now taken, which is unfortunate since Lilyhammer is, from a business standpoint, the most interesting thing Netflix has done for years.)

What are some of the concerns with limiting yourself high-profile, easily marketed journalist-bait?

Thin margins. You generally pay much more for stars and recognized properties (Spacey knows how much Spacey is worth).

The pool is limited and the process slow. Netflix talks about passing HBO. It took HBO about fifteen years to go from Phillip Marlowe to shows like Sex in the City and the Sopranos, longer still for Showtime to go from earnest efforts like the Paper Chase to hits like Dexter and Homeland. Does anyone think that Netflix can wait that long?

Established properties certainly reduce the chances of failure but there's reason to believe it may limit potential upside as well (see here and here for some thoughts on the relationship between hits and defying expectations). Between the star power, massive marketing blitz, first rate production values and the proven quality of the source material, I expect House of Cards to do reasonably well, but it's a hedged bet when the company needs a big pay-off.

Traditional marketing and, to a slightly lesser extent, automated recommendations, tend to work best on products that customers expect to like. Walk-ins and, to a lesser extent, social media recommendations work best on products that customers like more than they expected to. (Besides if you did want to maximize social media leverage, the Netflix episode dump strategy is probably the last thing you'd want to do.)

HBO has a long history of making hits out of shows with unlikely concepts ("It's about a family of undertakers...") and people you've never heard of ("James Gandol-who?"**). It was able to do this in part because the people who ran the network made good use of all of the good, old-fashioned tricks that programmers have used for decades.

Is it possible to duplicate HBO's success without using those tricks? Probably. Is it possible with the approach Netflix is trying. Almost certainly not. The marketing is badly thought-out, the pieces of the business plan don't fit and when it comes to producing original content, the company has a dearth of new ideas.

That said, I probably will probably check out House of Cards. Kevin Spacey, evil machinations... What's not to like? (other than the $100 million Netflix paid for it -- without even getting the syndication rights)

** No disrespect intended to James Gandolfini, who passed away recently, rather a reminder that David Chase and the executives at HBO were willing to go with a talented unknown who was right for the part.

A bit of HBO trivia and a couple of take-aways

As background for the ongoing Netflix thread, I've been reading up on HBO. Lots of interesting facts for anyone who follows the business of television, but one detail, though minor, jumped out as an illustration of a couple of points about the network's strategy:

HBO's first scripted series, launched back in 1983, was Jim Henson's Fraggle Rock, beating the detective show Phillip Marlowe, Private Eye out of the gate, albeit only by a few months.



(listen at your own peril, this may have a tendency to stick in your head.)

Fraggle Rock turned out to be a huge, long-running hit, but there's a limit to how much we should read into that (the luck factor is always difficult to account for). What's more interesting in the context of this discussion is that, from the very beginning:

1. HBO understood the value of the preschooler market, something that appears to have eluded Netflix even though that market is arguably more important for an on-demand service;

2. The network went with a new property from established creators, an approach it would return to many times over the next twenty years. Netflix has leaning heavily toward established properties, which almost by definition, reduces the chances of the kind of unexpected breakthrough hits often associated with HBO.

More on the flack-to-hack ratio

Following up on this, Yahoo has another careers-to-avoid post. The second entry caught my eye:

Dying Career #2: Reporter

They say a species must adapt or die, and with the trend of the Internet replacing print journalism (you are reading this on the computer, after all), media folks who don't adjust might not survive too much longer. In short, many reporters could be going the way of their typewriters soon.

Projected Decline: Reporter and correspondent positions are expected to decline by 8 percent from 51,900 jobs in 2010 to 48,000 in 2020, for a total of nearly 4,000 jobs lost, says the U.S. Department of Labor

Why It's Dying: The Department of Labor says that because of the trend of consolidation of media companies and the decline in readership of newspapers, reporters will find there are fewer available jobs.

So, if you have a hankering for writing, you might look into...

Alternative Career: Public Relations Specialist

In the new world of Facebook, Twitter, and all things Web, the public image of a company has never been more important, and so the role of public relations specialist is a vital one. These are the people who evaluate advertising programs, write press releases, and communicate with the media and public to promote a company's public image, according to U.S. Department of Labor.

Projected Growth: The Department projects openings for PR specialists to grow by 23 percent from 2010 to 2020, which equals 58,200 new jobs.

Why It's Growing: Thanks to the fact that both good and bad news spreads quickly in the Internet age, the Department says that companies need PR specialists to respond to these news developments. "With the popularity of social media marketers, specializing in that will be absolutely critical in the future. These people will be sought after by most companies," says Susan Heathfield, a management consultant and writer of About.com's Guide to Human Resources.

Education Options: The Department says public relations specialists normally need a bachelor's degree, with employers usually wanting applicants to have studied public relations, communications, journalism, English, or business.

Putting aside the pros and cons of the career advice, this is troubling for a number of reasons. First, it shows that the previously mentioned flack-to-hack ratio continues to grow. More importantly, it's another indicator of how acclimated we've become to the idea of substituting press releases and selectively edited news stories for impartially gathered information from independent sources.

As mentioned before, this and other trends in journalism are each troubling on their own but it's when you start combining them that they become truly frightening.

Another news story that's bigger for Netflix than Arrested Development -- and this time in a good way

I have to admit, I was starting to wonder if Reed Hastings could do anything right.

DreamWorks Animation, trying to lessen its dependence on the volatile movie business by aggressively expanding into TV programming, has decided to forgo cable television in favor of Netflix.

In a multiyear deal announced early Monday, DreamWorks Animation will supply a flood of new episodic TV programs to the Internet streaming service. The partnership calls for 300 hours of original programming, perhaps the biggest commitment yet to bring Hollywood-caliber content to the Web first.

The new programs will be “inspired” by characters from past DreamWorks Animation franchises, which include “Shrek” and “The Croods,” and its coming feature films. Series will also come from Classic Media, which the studio bought last year. Classic Media’s holdings include characters like Casper the Friendly Ghost, Lassie, She-Ra and Mr. Magoo.

This doesn't solve all of Netflix's problems -- that's a long list -- and we don't know some very important details, but this does address quite a few of the biggest concerns. It gives them a producing partner with a proven track record that can greatly step up the company's current trickle.

Here's how big a bump. According to Wikipedia, these are the future programs currently announced by Netflix (boldface added):

John Hodgman: Ragnarok' Television special Stand-up comedy
Orange Is The New Black Series Comedy-drama July 11, 2013
Turbo: F.A.S.T. (Fast Action Stunt Team) Series Animation December 2013
Narcos Series Drama 2014
Shrek Series Animation 2014
The Croods Series Animation 2014
Kung Fu Panda Series Animation 2014
Sense8 Series Sci-Fi-Drama Late 2014

And, while this does not come close to filling the hole left by Nick, particularly with preschoolers (you do not want to be the one to tell a four-year-old no more Dora... ever), but it moves in the right direction.

And since this was obviously in the works for a while, it makes Netflix's "What, me worry?" response a little less disturbing.

UPDATE: Netflix continues to add to its preteen/teen listings. That's good news but it still doesn't address the bigger problem.

Four Companies

If you've been following this Netflix thread (and, yes, there's more to come), may be wondering what it is about the company that justifies all the pixels. It provides a pretty good service for its customers (I've always been disappointed with the selection but the price is very reasonable). I don't consider it a good investment, but there are certainly worse run companies with more incompetent management.

What's important here, at least to me, is the way we discuss business. Over the past thirty plus years, we have largely accepted the central role of business in our society-- companies will solve our problems; markets will make our decisions -- but we haven't gotten very good at business journalism (wiht notable exceptions). We let hype drive investment, propping up bad companies while good ones gasp for air. We miss abuses and underprice negative externalities. We waste a lot of money.

When I look at the coverage of Netflix, I see some trends that remind me of the coverage of Groupon, Facebook's IPO, and JC Penneys, particularly:

A symbiotic hype relationship between executives and journalists, where executives would say and do buzz-worthy things and journalists would reciprocate by depicting the executives as bold visionaries even when the statements and decisions didn't really make any sense from a business standpoint.

A ddulite tendency to assume that the greater the association with cool technology (indirect but still significant in the case of JCP), the smarter the move.

A simplistic view of business. Not looking at metrics in context. Assuming that a business model that works one place will work another. Ignoring the history of the industry in general and relevant precedents in particular.

Failure to ask, or at least ask vigorously, basic questions about the company's competence and business practices.

This similarity of coverage does not mean that we're talking about similar companies; we aren't. Netflix is a company that started out with a decent business model but which is facing serious external and internal challenges. JCP was a fixer-upper nearly destroyed by spectacular mismanagement. Facebook was a great idea questionably managed and wildly overpriced. Groupon was a couple of notches away from a Ponzi scheme. What they have in common is that their problems were made worse by the practices mentioned above.

"If that's such a good idea, why hasn't anyone else done it?"

 I have really mixed feelings about that question. It can discourage creativity and kill fresh ideas and it can and generally should make you feel like a bit of an ass when you ask it, but sometimes someone really needs to say it.

Case in point, the decision by Netflix not only to release original programming in a binge-ready format, but to sell this format as a major feature.

Though the basic idea (in the form of programming marathons) goes back for decades, binge viewing as we think of it now became practical around the mid to late Nineties with the widespread availability of DVDs and the rise of the internet (the two technologies that made Netflix viable).

Prerecorded television shows were a very small part of the home video wave of the Eighties, largely due to the bulkiness of the VHS medium and the inconvenience of the short-window rental model. With the introduction of DVDs in the mid-Nineties and the shift to a retail rather than a rental model, the economics shifted and TV shows soon occupied as much shelf space in the big box stores as did movies. The concept of burning through an entire season of a show in two or three sittings caught on almost immediately.

There was, however, one area where series never caught up with movies -- direct-to-video. Though boxed sets of shows like Seinfeld and Star Trek:[fill in the blank] were popular (sometimes to the extent that people would forgo watching a new season of their favorite show till it came out on video) and direct-to-video movies were a large and lucrative market and direct-to-syndication was a proven model, no one, to my knowledge, ever attempted a serious launch of direct-to-DVD series box set.

Why did this one channel remain unexplored? Part of the answer may lie in the way television shows develop their relationships with viewers.

Smart companies look at lifecycles, both of products and of customers and plan marketing and pricing accordingly. With successful TV shows, there seem to be only a few common lifecycles and (this part is important) it has proven extraordinarily difficult to influence those lifecycles through advertising and PR. Up until now, binging has always occurred late in these lifecycles after these products have established themselves.

There are, of course, differences, but Reed Hasting is basically trying the equivalent of using massive advertising and PR to try to sell box sets of new series. What's more, he's doing it after the advent of social media which works better with incremental release schedules (Twitter, in particular, thrives on shared events).

Of course, none of this means that direct-to-binge is a bad idea, but it does give one something to think about.

Neil Gaiman was close -- it's actually two out of four

Talk of the Nation had a good interview recently with author Neil Gaiman. If you're a Gaiman fan, the whole thing is worth checking out, but I found this particular insight especially interesting:

GAIMAN: But what I tried to make clear is something I actually learned from the world of comics that, talking to people seems to apply outside of the world of comics as well, which is how you keep work as a freelancer. What I was saying to people is - what I'd learned is that you can be - there are three things you can be. You can get the work in on time; you can be good, really good; and you can be easy to get along with. And as long you get two out of three of these right, you will continue to work.

CONAN: Oh, so people will put up with your unbearable personality if you get your work in on time and you're very good.

GAIMAN: Absolutely. And by the same token, if you're really nice and you're really good, they'll probably forgive you for being late.

(LAUGHTER)

GAIMAN: But, you know, the problem is when you drop down to one out of three, that's the point when they're going, I don't really want to - yes, his work is good, but he's not very nice; he's always late - why should I bother. So it's that two out of three thing.

The only thing I'd add to that is the idea of niches, certain relatively specific roles that come readily to mind and are perceived as useful. People who fit these niches are amazingly employable, though they can have a great deal of difficulty advancing or changing careers.

I suspect there are niche-fillers in all professions but they are particularly easy to spot in entertainment. Certain actors and, to a lesser extent, writers, directors and producers happen to mesh with what the industry thinks the public wants or a project needs. The allure of matching elements to these preconceptions is remarkably strong.

Here's my favorite example. A few years ago, I mentioned to a friend that I was following a new show and my friend recommended not getting too caught up in it because it starred an actress named Paula Marshall and shows that starred Marshall didn't stick around very long.

I had seen Marshall in other shows but given the high mortality rate of television series I'd never noticed anything special about those featuring her. After that though, I started to pay attention and I noticed not only that shows starring her tended to do very badly but that there were a surprisingly many of them.

In the past twenty years, Wikipedia lists Paula Marshall as having had a main role in seven different TV shows:

Wild Oats Main role (6 episodes);

Chicago Sons Main role (13 episodes);

Cupid Main role (15 episodes);

Snoops Main role (10 episodes);

Hidden Hills Main role (17 episodes);

Out of Practice Main role (21 episodes);

Gary Unmarried Main role (37 episodes).

For an actor with little name recognition and no-well known roles, snagging seven leads is remarkable (and that doesn't count pilots that weren't picked up). Add to that recurring roles on other shows and numerous guest shots and you have an extraordinarily active career.

I don't want to pick on Marshall. She's a competent actor with a smart career sense and she may yet have a big break-out role, but that's really beside the point. There are certain character types that show up frequently in TV shows and Paula Marshall almost perfectly matches one of those types. There are actors working in television who could have done something more surprising with the roles Marshall got (Melanie Lynskey, Missi Pyle, and Gina Bellman to name just a few) but surprise would defeat the purpose.

The point of filling a niche is to be something people expect, to fit in well with an existing framework. The appeal of this meshing is often, somewhat counter-intuitively, much stronger for the people making the shows than for the people watching them. Audiences generally like to be surprised (fans, on the other hand, usually don't, but that's a topic for another post). That's why breakout characters tend to deviate from type in one or more significant ways.

[be advised, working from memory in this paragraph] Perhaps the best known breakout character, Fonzie from Happy Days, was originally written as tall and physically imposing. When she met the diminutive Henry Winkler, Marion Ross asked creator Gary Marshall if he was right for the part. Marshall replied that Winkler "acts tall."

You can make the case, both commercially and critically, for the expected returns of casting someone who doesn't neatly fit a type, such as a Mayim Bialik, rather than one who personifies it the way a Paula Marshall often does, but that sort of rational decision making doesn't come easy for executives facing the insane stress of trying to sell a TV show.

On top of that, unconventional casting calls attention to itself. If you make an unconventional casting choice and a show fails, people will zero in on that choice to explain the failure; if you make a conventional choice and the show fails, people will be much more likely to dismiss the failure as 'one of those things.: